1.How long will my order take?
In general orders take 2-4 business days to process and 4-8 business days for shipping.
2.Can I get a refund or exchange?
Due to sanitary reason there are NO refund or exchange on items due to sanitary reasons.
3.I did not receive my order?
In the unfortunate even you didn't receive a package, you will need to check your tracking number and or your local post office. We are NOT responsible for damaged, lost or stolen items. Please contact Your local post office.
4.what if I received the wrong lash?
In the event that you received the wrong lash/es with that exception you will be eligible for an exchange before 28 days after receiving your order. You will need to send in a video and pictures as proof that you have received the wrong item and that the ash has not been used or altered. Please NOTE that all lashes HAVE to be in its original package untouched, unused. If the Packaging looks altered or tampered with you will not be eligible for an exchange. The name of the lash is on the package, which means that in the event it is the wrong lash/es it can be seen without the need to open or take it out of the packaging. We WILL not accept it. Lashes have to be unused and or uncut. Once we receive the items back and have done a thorough check your items will be processed. You will be responsible for shipping. (send video and pictures to shopj.a.c.k.i.em@gmail.com
5.Can I get a refund/exchange if I’m not happy? As explained at number 2 & 4.
There is NO refund or exchange of hair and lashes due to sanitary reasons.
6.Can I get a refund after a pr-order has been made?
Our Pr-order are done when stocks are unavailable and is being manufactured or being ship from country of origin. Therefore if you cancel or refund a pr-order you will be charged a 30% pr-order fee.
If by chance your order was canceled by us these would be the most likely reason;
Our suppliers did not ship out inventory in time.
You used a check that bounced or took too long to be deposited
PRESS ON NAILS FAQ
- All our Press-ons are handcrafted, hand painted designs. We use only the highest quality.
Poly Gels
Gel Polish
Hard Gel/Builder GEL
We use quality crystals such as swarovski crystals ab crystals and much more.
- Each Set comes with a FREE complimentary Nail Prep Ket:
1 sheet of glue tabs (holds ten)
1 small nail file
1 orange wood stick
1 salon perfect nail glue
1 mini organic cuticle oil
All our quality press-ons come in a set of 10/20/24.
For custom orders please click our size guide -> to ensure you are sending use our correct measurements.
you can also customize by selecting your shape, length and then choose custom
Please when checking out to provide your nail size in the notes if no our order will be canceled.
Ready to ship will be from our ready to wear collections. All Ready to ship press on nails contains 24 pieces from 0-9 or 0-11 depending on the length of the nails.
All Ready to ship orders are shipped within 1-2 business days a 2pm or next day if order afer 2pm.
If you purchase a custom order and a ready to ship order, all orders will be shipped same time once the custom order is completed.
Custom orders can take up to 7-14 business days. For rush order please click rush at checkout.
How to measure your nails click here
For sizing chart please click here
For Press on nail shapes click here
